Disclaimer

Cancellation & Ride Credit Policy


1. Free Cancellation

β€’ Clients can cancel their ride for free up to 1 hour before the scheduled pickup time.
β€’ Cancellations made after this window will incur the following fees:
β€’ Within 1 hour of the ride: 25% of the total ride cost.
β€’ Within 30 minutes of the ride: 50% of the total ride cost.
β€’ Within 20 minutes or if the driver has already arrived: Full ride cost will be charged.

2. Non-Refundable Deposit

All bookings require full prepayment at the time of booking. The purchase amount will be held as a non-refundable deposit once the appointment is within 20 minutes of the scheduled time.

3. No-Show Policy

β€’ Clients who fail to show up within 5 minutes of the scheduled pickup time without prior notice will be charged the full ride price as a no-show fee.

4. Ride Credits

β€’ For cancellations that are not eligible for refunds, clients can receive discounted amount up to 25% off Ride credit for their next booking.
β€’ Ride credits can be used toward future bookings and are valid for 30 daysfrom the date of issue.

5. Refunds (Limited Circumstances)
Refunds will only be issued under the following conditions:
β€’ Service Issues: A refund may be requested if there are ride-related issues, such as driver no-show or vehicle problems.
β€’ Unavoidable Circumstances: Partial or full refunds may be granted at Trenderz Logistics’ discretion in the case of emergencies or extreme weather.

All refund or ride credit requests must be submitted within 24 hours of the scheduled ride with detailed information for review.

Service Usage Disclaimer

1. Timeliness
While we strive to be punctual, delays may occur due to traffic, weather, or unforeseen circumstances. Clients are encouraged to book rides with sufficient time allowances for their plans.
2. Conduct
Trenderz Logistics reserves the right to refuse service to any client exhibiting inappropriate behavior, including but not limited to harassment, threats, or disrespect toward drivers or staff.
3. Booking Confirmation
Rides are not guaranteed until a booking is confirmed with the non-refundable deposit. Any changes to booking details must be communicated promptly.
4. Liability
Trenderz Logistics is not liable for delays caused by circumstances beyond our control, including traffic congestion, road closures, or severe weather. We are also not responsible for personal items left in the vehicle.

Payment and Fees

1. Upfront Payments
All rides require pre-payment at the time of booking. The remaining balance must be paid upon service completion unless otherwise agreed. All invoices are processed at 11:59pm cst for any amount unpaid balance
2. Pricing
Our pricing is fixed and does not include surge pricing. Additional fees may apply for special requests, waiting times, or additional stops.
3. Payment Methods
We accept cash, credit cards, and mobile payment options. Any disputes regarding payments must be addressed within 24 hours of the ride.

Privacy Policy

Trenderz Logistics values your privacy. Personal information provided during booking will only be used for service-related purposes and will not be shared with third parties without consent.

Service Rates & Fees

β€’ No Surge Pricing: We do not apply surge pricing, ensuring consistency and fairness in our rates.

Pickup Time Fees

Pickup delays beyond the agreed-upon time are subject to the following fees:
β€’ 15–20 minutes: $3
β€’ 21–30 minutes: $6
β€’ 31–40 minutes: $9
β€’ 41–50 minutes: $12

Smoking Charges

Smoking is prohibited during rides. If smoking occurs, the following fees will be charged:
β€’ Light Smoking: $50
β€’ Moderate Smoking: $100
β€’ Heavy Smoking: $175

Overtime Charges Policy
If a ride exceeds the scheduled appointment time, the rider will be charged for the additional time at the standard rate.

For example, if a 30-minute trip extends to 60 minutes, the rider will be charged the difference to match the cost of a 60-minute ride.
The additional time will be billed accordingly based on the per-minute rate of the booked service.

Your Comfort, Our Priority.